Jasneet Singh in reception made my day
The hotel was nice and my stay was average but while checking out Jasneet Singh in reception was so kind and he had a big smile on his face which was very appealing and it gave me such positive vibes that my day started great, Bless him
nice hotel, great location, brilliant staff
The hotel is in a good location very close to Paddington station with loads of places to eat and shop within walking distance. Had a good size room, plenty of amenities in the bathroom, big tv, nice minibar with complimentary water and soft drinks, large bed, soft robes and slippers. Staff were amazing, especially Kieran who couldnt do enough and gave us free wine cus our room wasnt ready when we arrived. We used the Frankie & Bennies restaurant attached to the hotel but got more for our money by using their menu rather than paying £14pp for hotel breakfast. The toilet was very low down, got woken up early by the rumble of trains underground. All in all id recommend this hotel and would stay here again.
Good staff in hotel
Stayed for just a night and my stay was delightful, I enjoyed every bit of it. The area is great and very convenient as it’s close to everything. Jasneet in the reception was very kind and helped me with first aid as I needed a Band aid.
Highly recommended
Great hotel, spacious and comfy. 5min walk from Paddington train station. Breakfast was fab at Frankie and Bennys next door too. Pillows comfy and the room was very clean. I would stay here again:)
Very friendly staff
In general the staff is very friendly. I want to highlight Asher's service, he is very attentive and empathetic with the guests. The location of this hotel is really good, close to everything and you have a thousand options of restaurants.
Jasneet in reception was marvellous
I spent three nights in this hotel in a double bed room and it was nice stay. Jasneet in reception was helpful and very good to talk to, My son and I wanted to click a picture and he help us take pictures as well.
Good Stay
I stayed here for 1 night and I loved it. The rooms were nice, and the location was just perfect, I was offered free drinks in the room and the staff was also very friendly specially Jasneet in reception.
Excellent service by Asher at front desk
I checked in here and they offered me free upgrade to a bigger room without any charges. It was very big and decorated. Asher from reception offered me this and was very kind through out the stay. He even helped to move my bags and is a true gentleman.
Best Service
Thank you Asher & Jasneet for your kind & friendly service. The Breakfast is delicious und full of joy. Thanks for the advices around London ... We are looking forward to come back on our next time to London.
Great experience to solve my discomfort
When we entered in the hotel room, we realized that it was still old and without renovations, which surprised me and my wife, who always stay at the Mercure chain, and we were even arriving from Paris in a great accommodation at the Mercure. We spoke to Asher at the front desk, who was especially helpful in resolving the discomfort. he found a room at the Mercure Hyde Park unit, walking distance from Paddington, managed to transfer our reservation free of charge, gave me great tips for getting to know the city and even a breakfast voucher. Asher's service and Mercure's process in my case made me continue as a loyal customer of the chain.
9th JUN - 10th JUN
£219 per night
£249 booking.com
£280 expedia.com
Direct booking advantages
+ Free Wifi
+ Priority for upgrade
+ Priority for early check-in