Reviews

BIRTHDAY CELEBRATIONS WEEKEND !

5 of 5 stars review on TripAdvisor - 24 Mar 2022

We stayed for 3 nights ( 3 rooms ) at the Mercure Hotel Paddington in London. We were greeted and welcomed by lovely staff at check in ( 1 room was even upgraded for us as it was a special birthday weekend for 2 of the ladies staying ). I would also like to mention Mr Witek who works at the hotel ( who was based in the bar/reception area ), he was very helpful and friendly and helped us with purchasing big bus tour tickets and any others enquires we had. It was also nice that he was able to speak/communicate to 2 of our guests visiting from Poland for the weekend in there own language as Mr Witek was also originally from Poland aswell ! Great service- thank you.

by Karen Rogers

Mr. Witek - Great Concierge

5 of 5 stars review on TripAdvisor - 24 Mar 2022

The concierge MR. Witek is excellent. He arranged the room and services for our business meeting while we stayed at the hotel. He makes sure you are very satisfied and have everything you want or need

by Holly S

Excellent customer service

5 of 5 stars review on TripAdvisor - 23 Mar 2022

Arrived March 23rd for a business trip. Quickly realized we needed a private conference room. Mr. Witek was more than accommodating and attentive, getting us set up with less than an hours notice! Front desk was very helpful and professional as well.

by Basset13

Good value hotel in great location

7 of 10 stars review on Booking.com - 14 Mar 2022

Very good location near Paddington Station with lots of eateries and bars nearby. Friendly staff

by Angela, Ireland

Very Good

8 of 10 stars review on Booking.com - 14 Mar 2022

great locations and good value

by Graham, United Kingdom

Clean and tidy. Great location that's easy to get to from Heathrow.

8 of 10 stars review on Booking.com - 14 Mar 2022

Very polite gentlemen on reception when we arrived. Very welcoming. The bathroom was very lovely and clean . For us, the location was also a perfect fit and very easy to get to from Heathrow.

by Elizabete, Jersey

Great location for Paddington Station

9 of 10 stars review on Booking.com - 14 Mar 2022

Really good email responses when I kept asking questions. They gave me a positive view of the staff even before I arrived. Check in was quick and painless. We were given a voucher for a free drink from the bar which we used that evening. Small bar area but quite adequate. Room was clean but bigger than I thought it might be (small double). Toiletries and towels provided. Location for Paddington station from where we were traveling the next day was excellent. Staff gave recommendation for somewhere to eat that evening that was just what we wanted

by Kim, United Kingdom

Wonderful

9 of 10 stars review on Booking.com - 13 Mar 2022

Location to Paddington was perfect.
Room was reasonably size and very clean
Staff friendly

by Pauline, United Kingdom

Exceptional

10 of 10 stars review on Booking.com - 12 Mar 2022

IT was the best choosing mercure hotel.when we came the staff was very friendly and help full. Room was clean every Day and was really big and nice. I wanna say a big Thanks for Mr Wojtek and the Bulgárian receptiinist. They was absolutely amazing and help full. Was really nice time spended there with my family. Deffi etely coming back soon ❤️🥰🥰🥰🥰

by John, United Kingdom

Overall good value, comfortable in a good location

8 of 10 stars review on Booking.com - 12 Mar 2022

Comfortable, Clean.

by John, United Kingdom